Returns & Exchanges

At ELEGOO, we stand by the quality of our 3D printers and electronics; if you are not entirely satisfied with your purchase, you may return your item within 30 days of receipt for a refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and the reason for the return to initiate the process.

• 2.
  Prepare the Package

  Ensure the product is in its original packaging with all included accessories, manuals, and protective foam to prevent damage during transit.

• 3.
  Ship the Product

  Attach the provided return shipping label to your package and drop it off at the designated carrier location for secure transport back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for any signs of use or damage, your refund will be processed to your original payment method within 5-7 business days.